Contact Us

For any Complaint Call: 01938886207

OR

Email: cscmc@fsiblbd.com

OR

Write us:
CCS&CMC
Branches Control Division
First Security Islami Bank PLC.
Head Office
Bengal Centre (2nd floor)
28, Topkhana Road
Dhaka-1000.

Complaint Submission Form

Central Customer Service

Central Customer Service and Complaints Management Cell (CCS&CMC)

Name & Designation Email Phone
Syed Waseque Md. Ali,
Managining Director (Convenor)
md@fsiblbd.com 55045700
Ext-101
Muhammad Mustafa Khair, Additional Managing Director (Member) khair@fsiblbd.com 55045700
Ext-111
Md. Sirajul Islam, Deputy Managing Director (Member) sirajul@fsiblbd.com 55045700
Ext-115
Kazi Motaher Hossain,
EVP & Head of Human Resources Division (Member)
hrd@fsiblbd.com 55045700
Ext-401
K.B.M. Ismail Chowdhury,
SVP & Head of General Services Division (Member)
gsd@fsiblbd.com 55045700
Ext-201
Md. Shafiqul Islam,
SVP & Head of Branches Control Division (Member Secretary)
cscmc@fsiblbd.com 01938886206
Muhammad Nurul Islam, FAVP, Branches Control Division (Member) 01716040272
Hanif Mohammad, FAVP, Branches Control Division (Member) 01712204980

Zonal Customer Service and Complaints Management Cell (ZCS&CMC)

Dhaka South Zone

Address: Bengal Center (2nd floor)
28, Topkhana Road, Dhaka-1000.
E-mail: dhakasouthzo@fsiblbd.com
SL Name Designation Phone
1 Md. Abdur Rashid, EVP & Head of the Zone 01769094486
2 Md. Obaiedur Rahman SAVP 01701292525
3 Al Zubaer Ahmed SO 01913456026
4 Md. Golam Mostafa Chy. Officer 01913456026

Zonal Customer Service and Complaints Management Cell (ZCS&CMC)

Dhaka North Zone

Address: Holding No-21 (Old-352/B), Road-16 (Old-27),
Ward-15, Dhanmondi, Dhaka-1215.
E-mail: dhakanorthzo@fsiblbd.com
SL Name Designation Phone
1 Khundker Shamim Ahmed, SVP & Head of the Zone 01769094487
2 Farzuk Ahmed AVP 01568989014
3 Syed Md. Mizanur Rahaman SO 01776405050

Zonal Customer Service and Complaints Management Cell (ZCS&CMC)

Chattogram South Zone

Address: Hossain Court (1st floor),
75, Agrabad C/A, Chattogram.
E-mail: ctgsouthzo@fsiblbd.com
SL Name Designation Phone
1 Mohammed Kamal Uddin EVP & Head of the Zone 01769094483
2 Mohammed Ibrahim Khalil AVP 01712800401
3 Ishtiak Chowdhury FAVP 01977011966
4 Md. Sohel Rana SPO 01825124865

Zonal Customer Service and Complaints Management Cell (ZCS&CMC)

Chattogram North Zone

Address: Plot # 6, Block # K, Port Connecting Road,
Halishahar Housing Estate, Halishahar, Chattogram.
E-mail: ctgnorthzo@fsiblbd.com
SL Name Designation Phone
1 Mohammed Hafizur Rahman EVP & Head of the Zone 01938886195
2 Farzana Islam Peya SPO 01717027647
3 Md. Ismail SPO 01912915148
4 Md. Jamal Uddin PO 01965888866

Zonal Customer Service and Complaints Management Cell (ZCS&CMC)

Sylhet Zone

Address: Holding # Probaha-17 (2nd floor)
Taltola, Sylhet.
E-mail: sylhetzo@fsiblbd.com
SL Name Designation Phone
1 Foysal Ahmed SVP & Head of the Zone 01958538098
2 Md. Rahat Khan Racy PO 01718021952
3 Mohammad Ali Ahmad JO 01710995855

Zonal Customer Service and Complaints Management Cell (ZCS&CMC)

Barishal Zone

Address: Holding # 790, M. Jahan Tower (3rd floor),
Folpotti, Port Road, BCC, Barishal Sadar, Barishal
E-mail: barishalzo@fsiblbd.com
SL Name Designation Phone
1 Md. Abdur Rouf SVP & Head of the Zone 01313780821
2 Md. Asadul Azad AVP 01716973455
3 Md. Asaduzzaman Palash SPO 01712624102

Zonal Customer Service and Complaints Management Cell (ZCS&CMC)

Khulna Zone

Address: City Trade Centre (2nd floor),
75, KDA Avenue , Khulna.
E-mail: khulnazo@fsiblbd.com
SL Name Designation Phone
1 Ahmed Ashique Raazi SVP & Head of the Zone 01938888101
2 Munir Ahamed AVP 01711052279
3 Md. Masum Billah SPO 01951330000
4 Milton Das SPO 01937777907

Zonal Customer Service and Complaints Management Cell (ZCS&CMC)

Rajshahi Zone

Address: Balighata House, Holding No # 224, Word No # 20, station road (opposite of New Market), Sultanabad,
Ghoramara, Boalia, Rajshahi.
E-mail: rajshahizo@fsiblbd.com
SL Name Designation Phone
1 Md. Rezaul Islam SVP & Head of the Zone 01938886141
2 Sk. Masud Karim FAVP 01711459379
3 A.K.M. Warasuzzaman FAVP 01746414242
4 Azra Hossain SPO 01712195020

Zonal Customer Service and Complaints Management Cell (ZCS&CMC)

Cumilla Zone

Address: Hazi Shah Alam Tower (3rd floor),
322 S.S.K. Road, Feni-3900.
E-mail: cumillazo@fsiblbd.com
SL Name Designation Phone
1 Shamsul Karim Mazumder SAVP & Head of the Zone 01711123436
2 Shakil Mahmood FAVP 01819441616
3 Md. Mohitul Islam Siddique SO 01814238165